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Versa 2 won't charge

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‎04-30-2023 10:32 - last edited on ‎04-30-2023 11:06 by Fitbit Moderator

‎04-30-2023 10:32 - last edited on ‎04-30-2023 11:06 by Fitbit Moderator

My Versa 2 watch went off and not charging

 

 

Moderator Edit: Clarified subject

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‎04-30-2023 11:09 - edited ‎03-17-2024 06:25

‎04-30-2023 11:09 - edited ‎03-17-2024 06:25

Hi there, @Swanzy. Welcome to the Fitbit Community Forums. 

If you haven't done so yet, please see Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-30-2023 13:36 - last edited on ‎05-01-2023 06:58 by Fitbit Moderator

In response to MarreFitbit

‎04-30-2023 13:36 - last edited on ‎05-01-2023 06:58 by Fitbit Moderator

My Versa 2 is not working at all.  States it is at 98% and the Fitbit logo will not come on.  Tried holding button down until the logo comes on and nothing.  There was an update could not do update cause black screen.  My original Versa did the same thing.  Any suggestions.

 

Thanks 

 

Update: Fitbit Support could not help me to get Versa 2 to work but offered discount on a new one,

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‎05-01-2023 07:02 - edited ‎03-17-2024 06:25

In response to Steel43

‎05-01-2023 07:02 - edited ‎03-17-2024 06:25

Hi there, @Steel43. Thanks for stopping by in the FItbit Community Forums and sharing the outcome with our Support Team.

If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-01-2023 07:19

In response to MarreFitbit

‎05-01-2023 07:19

The only thing the support team could offer me was a discount for a new Fitbit.  I am very apprehensive to purchase another Fitbit from you because my Versa and Versa 2 did the same exact thing.  This is not just an isolated issues.  It is happening to many of us.  I know you are just doing your job but Fitbit needs to do better and in this case offer a free replacement and not a discount.Regardless of when you purchased it.

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