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Versa 2 won't connect and button not working

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‎02-12-2025 07:20 - last edited on ‎02-12-2025 08:23 by Fitbit Moderator

‎02-12-2025 07:20 - last edited on ‎02-12-2025 08:23 by Fitbit Moderator

The button doesn’t seem to work anymore and I get “connect to Bluetooth” message and it is connected

Moderator Edit: Clarified subject

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‎02-12-2025 08:32

‎02-12-2025 08:32

Hi there, @JRKM. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 2 is not connecting anymore and the button also stopped working. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Regarding your Versa 2 not connecting, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-12-2025 08:32

‎02-12-2025 08:32

Hi there, @JRKM. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 2 is not connecting anymore and the button also stopped working. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Regarding your Versa 2 not connecting, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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