Versa 2 won't connect

[LukeSkiwocker]

I wrote about this issue a few months ago, but eventually resigned myself to the fact that I wouldn’t find a solution. Today I decided to get to the bottom of it, so here’s the problem. I hadn’t used my Versa 2 in a while, and when I tried to connect it, it didn’t work. The device pairs normally, but after entering the code, an error message appears on the screen. At the same time, it somehow still connects to my phone via Bluetooth. When I go to its profile in the app, I’m prompted to update the firmware. I update it, but after a while, the error reappears. I don’t know what to do; I’ve tried everything—I’ve reset the watch to factory settings, removed it from the Bluetooth list, restarted my phone, and uninstalled FitBit—so please help me with this tricky situation.

For reference:

My phone is an iPhone 15.

The Versa 2 firmware version is 6.2.20

 

 

 

 

    

    

[MaCrisGBFitbit]

Hi @LukeSkiwocker!   

I'm sorry to hear that you are unable to set up your Versa 2. I appreciate all the steps you have tried before contacting us. 

It is necessary to verify that the requirements for pair the tracker are met:

• 1. Since you have followed the instructions for your devices indicated in How do I set up my Fitbit device? Note that you can not configure the monitor from the device's Bluetooth screen; you must open the Fitbit application and follow the instructions that appear on the screen.
• 2. The software on your mobile device is updated. To discover if there is an update available for installation.
• 3. The Bluetooth configuration of your mobile device is activated. Touch Settings> Connections> Bluetooth.

Check again the following information about your mobile device:

• Power saving mode is disabled on your device. This mode usually causes the device to turn off Bluetooth.
• You have the location services activated and the Fitbit application has permission to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?
• The Fitbit application is authorized to run in the background on your phone.

Once you have verified the requirements, please follow the steps in the article below: Why can't I set up my Fitbit device?

[LukeSkiwocker]

Leave these advice to yourself, I've already tried everything, I need something that really works.

Moderator edit: word choice