help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't connect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-22-2021 12:09 - last edited on ‎02-23-2021 15:01 by Fitbit Moderator

‎02-22-2021 12:09 - last edited on ‎02-23-2021 15:01 by Fitbit Moderator

Versa 2 wouldn't connect to app until factory reset, and judging from the play store reviews it's going to happen again. Apparently this has been a known issue for 3 years? Curious if there's anything I should try before selling this used and switching to something else.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎02-22-2021 12:22

‎02-22-2021 12:22

I'm with you and have been having the same problem. I have not been happy with this device since purchasing last summer. Good luck!

Best Answer

‎02-23-2021 15:01 - last edited on ‎08-30-2024 09:44 by Fitbit Moderator

In response to Kayrod13

‎02-23-2021 15:01 - last edited on ‎08-30-2024 09:44 by Fitbit Moderator

Hi @miguelomalley  and @Kayrod13, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know which mobile devices are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

If you continue experiencing difficulties after trying the above steps, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile devices that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes

‎02-23-2021 16:21

In response to RicardoFitbit

‎02-23-2021 16:21

My versa 2 loses connection with mymobile app everyday lately. I follow all the reboot steps listed above and it will re-sync, but the next day the same thing happens. It is quite frustrating and time consuming doing this each day. Is there a firmware update that can help?

Best Answer
0 Votes