Versa 2 won't pair earbuds

[Ricochico96]

Versa 2 won’t pair my earbuds and keeps saying connection failed.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Ricochico96, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. If you haven't already done so, I recommend you to restart your Versa 2 and check the information that's specified on our help article: How do I connect Bluetooth audio devices to my Fitbit watch?

Let me know if the issue persists, I'll be around. 

[Ricochico96]

I tried soft and hard reset my versa 2 and still no connection

Sent from my iPhone

[RicardoFitbit]

Your reply is appreciated @Ricochico96.

I'm sorry to know that you're still experiencing difficulties with your earbuds but thanks for trying the steps from my previous post. To further investigate, can you please specify which earbuds are you using? Do you experience the same issue while trying to connect them with your phone or are you having difficulties only with your Versa 2? Lastly, are you using another Bluetooth device at the same time? I'm aware that some earbuds have the option to restart them, I'm not sure if yours will have such option but if you specify which ones are you using, I'll investigate if it's possible.

Looking forward to your reply.

[Ricochico96]

I’m using the skullcandy wireless earbuds. They seem to connect to any other device just fine and easy except for my versa 2. I do not believe my earbuds were connected to any other device while I was trying to connect them to my versa 2.

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