help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't pair

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-27-2023 15:05 - last edited on ‎06-28-2023 06:30 by Fitbit Moderator

‎06-27-2023 15:05 - last edited on ‎06-28-2023 06:30 by Fitbit Moderator

My versa 2 won't pair with my phone to sync but the music app works with my phone and I get messages. Funny how all this started AFTER my trial period ended and Fitbit got $$$


Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-27-2023 19:47

‎06-27-2023 19:47

Hi @sandisgirl63 - it seems the watch can sync so may not need pairing.

However a remedy to get it working can be Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

If this doesn't resolve it remove the Bluetooth entry from the phone and repeat the procedure.

Author | ch, passion for improvement.

Best Answer

‎06-28-2023 03:14

‎06-28-2023 03:14

Welcome to the Fitbit community, @sandisgirl63!

Having started at Jun 27, 15:58 PDT, there have been intermittent issues with logging in and syncing for Fitbit users who had migrated their Fitbit accounts to Google or had created a new Google account for their Fitbit devices because one of the corresponding Google servers was overloaded. This issue is resolved by now.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer