Versa 2 won't receive notifications from Galaxy S7 Edge

[KailsTech]

I just got my Versa 2, everything on it has been working fine so far, but the main thing that I want working is notifications, which isn't working, except for phone calls. If I reset my phone and reconnect it with my Versa 2, I get notifications for a short time, then it stops. I've gone through all the help stuff, I've made sure my phone is compatible, and my watch is up to date, done resets, and I just want the notifications to work.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @KailsTech, welcome to the Community Forums. Thank you so much for taking the time to troubleshoot the difficulties with your notifications on your Versa 2 prior to contacting us. 

Would you mind confirming that you've followed all the troubleshooting steps provided in the help article: Why are notifications delayed or missing?

I'd also suggest following the steps in the article: What should I know about using the Fitbit app on my Android phone?

Let me know how it goes, I'll be around. 

[KailsTech]

I checked all troubleshooting information provided, it did not assist in fixing the issue. I ended up uninstalling the app then reinstalling, and it worked, but the issue reappears if the device becomes disconnected from my phone, even after being reconnected. It gets rather irritating having to restart either my Versa 2 or my phone to get notifications to work, and I most definitely do not see myself making it a constant habit to uninstall that app to get an feature to work. I hope this issue gets solved soon.

[KailsTech]

Apologies, this was the one I sent via email, I didn't realize it was actually made as a comment.

[MarreFitbit]

Hi there @KailsTech. I am sorry to hear that you are going through this situation. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.