Versa 2 won't receive notifications

[Akki_26]

Hi,

My Versa 2 automatically disconnects from Bluetooth and notifications stop. On checking the notification head error msg comes "notification service not running. phone needs a restart". When restarting the phone still doesn't connect. Have tried all possible solutions suggested on this forum. I'm using OnePlus 6T... any leads would be appreciated.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @Akki_26.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this notifications issue. Keep in mind that in order to have a successful connection between your watch and phone, it needs to be a compatible mobile device. If you want to check if your phone is compatible, I recommend checking the help article: Which phones and tablets can I use with my Fitbit watch or tracker?.

When a device isn't compatible, it doesn't mean that it won't work with your Versa 2, but you might experience some connectivity issues. You can always try the instructions in the article: My Fitbit device isn't receiving notifications from my phone but I don't guarantee it will work 100%.

Let me know if you need anything else. 🙂