help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't receive notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-15-2021 09:30 - last edited on ‎02-15-2021 10:14 by Fitbit Moderator

‎02-15-2021 09:30 - last edited on ‎02-15-2021 10:14 by Fitbit Moderator

Hi - i have a new Versa 2 and it is paired with my Honor 10 Lite. It starts getting notifications and then after a few hours stops and says i need to restart phone. I have spent the last few days researching the issue and have read through all the tips and guidance. Still no luck and i am left wondering what to do next?

 

My husband bought the same and is paired with his Samsung S7 and has had no issues. 

 

Please advise.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-15-2021 10:13 - last edited on ‎02-10-2025 10:11 by Fitbit Moderator

‎02-15-2021 10:13 - last edited on ‎02-10-2025 10:11 by Fitbit Moderator

Hi @Acharrison, welcome to our Fitbit Community. Regarding the notifications issue that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

I'd like to know if you also tried the troubleshooting steps that are listed in this help article. This article contains steps that you may have already tried but you can skip them and proceed with the rest. After trying these steps, monitor your watch during the next 24 hours and see if the issue gets fixed.

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer