Versa 2 won't respond

[SunsetRunner]

My Fitbit app recently suggested to me a new clock face whilst I was going thru my Health Metrics.

The clock face was SpO2 Signature.

I installed it and all was working fine.

Much later in the day I just had a black screen on the Versa 2 - so I have checked and fully charged the watch.

I have repeatedly pressed what is the only button on the side of the watch - I get the haptic buzz each time but it does not resolve anything.

I have then tried to install the clock face I had before this started and to get rid of the above one - however according my to ipad app, a different clock face has installed, which I did not select - and I can't see it anyway as I still have the black screen of death.

The app is still synching with the watch and updating.

Is there anything else I can do?

many thanks

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before posting here. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. This time try not going back to the clock face you had before, instead, try switching to another one. However, if this fixes the issue, you can change your clock face back to the original clock face. 

[SunsetRunner]

Hello and thank you for your reply. I have already done everything you have suggested.

[MarreFitbit]

@SunsetRunner I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

[SunsetRunner]

Thank you for this MarreFitbit.

Since my posting I have been trying to sort this by researching but to no avail. 

On the plus side, it looks like the Versa2 is still racking up my steps and other things and synching to the apps on both the ipad and the phone.  So I'll keep wearing it.

I believe I was able to reinstall my earlier clock face - however I only know this from the app - unfortunately I still have only a black screen on the watch so cannot see anything.

I have tried tapping the watch sharply, and then doing the quick long presses of the button on the side but other than the haptic feedback nothing else seems to happen.

I will await contact from Fitbit Support.

Thanks again.