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Versa 2 won't swipe

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‎02-01-2020 18:07

‎02-01-2020 18:07

I can see the home screen on my Versa 2 but can’t do anything from there. On the rare occasion I can get it to move to another page, everything seems to work but it will get stuck in random places. I’ve restarted it multiple times and charged it to see if either of those would help but nothing changed. I also did a system update a couple of days ago but this was going on before then and nothing has changed since. This has been going on for just over a week I think.

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‎02-02-2020 10:25 - edited ‎02-02-2020 10:26

‎02-02-2020 10:25 - edited ‎02-02-2020 10:26

Welcome to the Fitbit Community, @gingercompanion. 

 

I appreciate your participation in the Forums and sharing that the screen on your Versa 2 won't swipe and gets stuck. Thank you for your troubleshooting efforts and for providing the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox for further instructions.

 

Let me know if you have any questions.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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