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Versa 2 won't swipe

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‎06-05-2021 14:33

‎06-05-2021 14:33

My versa 2 won't swipe to any screen. It is stuck on the main clock screen. Help!!!

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6 REPLIES 6

‎06-06-2021 11:32

‎06-06-2021 11:32

Mine is frozen on the clock and I can’t find any help to sort it! 

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‎06-07-2021 18:14

‎06-07-2021 18:14

I’m having the same issue! On hold with customer service. Any updates?

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‎06-07-2021 18:35

In response to Allidaniel42

‎06-07-2021 18:35

@SunsetRunner @Allidaniel42 @Tor77 ! Nice to see you on the Community! Thank you for your reports. 

 

If you haven't done so please restart your Versa 2's :How do I restart my Fitbit device?

 

See you around. 

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎06-07-2021 23:07

In response to JuanFitbit

‎06-07-2021 23:07

I should have also stated I have tried to restart my device which it does but I still can’t swipe/use it just shows the clock face 

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‎06-07-2021 23:08

In response to Allidaniel42

‎06-07-2021 23:08

Not yet. 
my next step is to ring CS 

dii oh d you get anywhere?

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‎06-08-2021 17:27

In response to Tor77

‎06-08-2021 17:27

@Tor77 Thank you for your replies. As the restart did not help, the next step would be to contact Support. 

They'll be glad to help you further. 

 

Hope it gets solved soon. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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