Versa 2 won't sync and loses time

[Cara222]

Hi,

I've had the Versa 2 for a while now, and generally the syncing has always taken a while but last week it would not even sync for 4 days, even after I restarted my phone, the watch, reconnected all the blutooths, nothing. Now it is finally syncing again but it takes a ridiculously long time to do so, and quite often I have to turn the watch off and on the get it to sync. BUT now, even time my watch restarts its a minute or two slower. It has been 2 days since I have been trying to do it this way and my watch is now 7 minutes behind. Even if I get it back to normal, this process is a bit ridiculous. Can anyone please help or explain because I am well over this 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Cara222. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

In addition to the steps you've done so far, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties after following the steps above, see Why won't my Fitbit device sync? 

Hope that helps.

[Cara222]

Thanks for your response, however, I have done that most times and still keep getting the same result. Even if it does sync up after all that, the same problem occurs again for the next time I want to sync. I have also visited that page many times. It's a bit tedious and not worth the hassle, and now my watch band has broken 😞 I'm just going to give up on Fitbit and try my luck with apple

[MarreFitbit]

@Cara222 I appreciate you had followed the tips and recommendations provided above. We‘re taking into consideration your comments and sentiments with regards to our products and services.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.