Versa 2 won't sync and time is wrong

[Gone2pot]

My versa 2 has stopped syncing,  or just does it randomly. I have uninstall fitbit app and reinstalled , turned off Bluetooth,  removed versa 2 and re instated. Use it mainly as a watch but the time is never correct.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Gone2pot. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done so far, please try the following:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.

Once you manage to sync your Versa 2, the time should be corrected. Keep in mind that your Fitbit device uses the time of the device you're syncing with.

[Gone2pot]

 Good morning thankyou for your comprehensive reply. It has not fixed it at all. I have tried every different combination of turning things on and off and uninstalling and reinstalling. My phone recognises the versa 2 but just won't connect.

 any other ideas? I did attach screen shots but was not permitted

Thanks  to send.

Helen