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Versa 2 won't sync anymore

ANSWERED

‎06-08-2025 06:31 - last edited on ‎06-09-2025 05:01 by Fitbit Moderator

‎06-08-2025 06:31 - last edited on ‎06-09-2025 05:01 by Fitbit Moderator

Hello. My versa 2 is not connecting to my phone. I have followed several of the community threads and tried several different things with no luck. Any suggestions?


Moderator Edit: Clarified subject

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‎06-09-2025 05:02

‎06-09-2025 05:02

Hi there, @JAllemagne. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is not syncing anymore. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-09-2025 05:02

‎06-09-2025 05:02

Hi there, @JAllemagne. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is not syncing anymore. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-12-2025 10:10

In response to MarreFitbit

‎06-12-2025 10:10

Yes-thank you very much!    I used your steps and was able to get my Fitbit working again.  Thank you!

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‎06-12-2025 10:36

In response to JAllemagne

‎06-12-2025 10:36

@JAllemagne You're very welcome! I'm glad to hear that the steps recommended did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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