Versa 2 won't sync anymore

[Mattgold]

Versa2 - stopped syncing

Tried re-installing app, Bluetooth on and off , power cycle watch, etc etc

Then factory reset,argh!   

Now app gets to 'found it'. But then will not connect. 

Seems versa2 is rendered useless.

Anyone know if I can send it somewhere?  Phone is pixel7a, no VPN, WiFi all working etc


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mattgold. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 has stopped working. I understand how you must be feeling, I will do my best to help you with this!

Since you've performed a factory reset, I'd recommend trying the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Yvonna408]

Yeah that didn't work. Same issue but a Google pixel 6 pro 

[Eswo]

Thanks Marre, that worked for me!!! Up and running again here...

[Mattgold]

Power cycling the phone worked.  Thanks.

[MarreFitbit]

Hi there, @Yvonna408. Welcome on board!  I'm sorry to hear that you too are having the same issue. To better assist you, please make sure you've followed all tips and recommendations I provided here.

@Mattgold @Eswo I'm happy to hear that you guys are back on track. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!