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Versa 2 won't sync nor pair anymore

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‎09-22-2024 05:40 - last edited on ‎09-24-2024 16:02 by Fitbit Moderator

‎09-22-2024 05:40 - last edited on ‎09-24-2024 16:02 by Fitbit Moderator

Hello, would like to seek advice/fixes for the current issue I'm facing.

My Versa 2 was working fine, it was low on battery so I went to get it charged. Ever since then it has not been able to connect to the app.

I've tried doing a factory reset to the watch but I keep getting stuck on the white Fitbit logo (after keying in the 4 digit pin).

It seems like my phone can recognise and link up with the Versa 2, just that it cannot pair up.

Anyone faced the same issue and found a fix? Thanks!

Moderator Edit: Clarified subject

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‎09-24-2024 16:06

‎09-24-2024 16:06

Hi there, @gilinvom1. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still not syncing nor pairing. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done so far, I'd recommend trying the troubleshooting steps provided here Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


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