Versa 2 won't sync

[glorady]

The busiest week of the year and I was averaging over 12,000 steps per day. I was so busy I did not have time to daily sync my Fitbit to the app on my iPad. Now I am missing 8 days of important data on my app. I’ve trying many, many things and the app still will not sync the data that was on my Fitbit. Help!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @glorady. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 2. I understand where your concern is coming from and how you must be feeling. 

After reading your post, it seems like your Versa 2 had not synced prior the week you mentioned. With that being said, please note most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

On a side note, please bear in mind that you can indeed manually add your data if you remember the exact amount of steps you took during each day of the week mentioned. For more information, see How do I add, edit, or delete Fitbit data and activities?