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Versa 2 won't sync

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‎05-20-2020 10:29 - last edited on ‎05-21-2020 08:15 by Moderator Alum

‎05-20-2020 10:29 - last edited on ‎05-21-2020 08:15 by Moderator Alum

I noticed my Versa 2 stopped syncing last night. I followed all the troubleshooting instructions and nothing fixed it. My Bluetooth won't even recognize my watch. I tried logging into my account and learned my email had been changed and there was an "account takeover." Call it what you will, my account was hacked. I again followed instructions, changed my password, etc. But my watch still won't sync. This is absolutely unacceptable. 

 

FWIW, yes I've restarted my phone and my watch (multiple times now). I've disconnected all my Bluetooth devices, turned Bluetooth on and off. Nothing has worked.

 

 

Moderator edit: subject for clarity

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‎05-20-2020 11:57

‎05-20-2020 11:57

Hi @Rora8181  I've notified a Fitbit moderator about this.

Stepping in the U.S.A. since September 2013. Android 14

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‎05-21-2020 08:17

‎05-21-2020 08:17

Welcome to the Community, @Rora8181 and @Odyssey13, thanks for the input.

 

I understand how are you feeling and appreciate all the efforts in trying to fix these issues. I also would like to know if you were able to recover your password? Is the only issue you are having with syncing?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-21-2020 08:20

In response to AlejandraFitbit

‎05-21-2020 08:20

Yes, I reset my password and eventually ended up doing a factory reset on my Versa 2.

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