Versa 2 won't sync

[jimarch]

My wife and I got Versa 2 watches for Christmas.  They worked fine for a couple of weeks.Since then, syncing has become a problem for both. One is paired with a Motorola phone, the other with a Samsung Galaxy tablet. We've done total resets on the watches, the phone and the tablet and this clears up for a short time, then we have to go through these things again. When is Fitbit going to provide a stable firmware upgrade to avoid all these problems?  At this rate, we are about ready to go back to watches that just tell time and date!  Fitbit frustration is not worth it!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @jimarch, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with both your wife and your Versa 2 before reaching out. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I've seen you got in touch with our Support Team after posting here. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

[Nuala.Free]

I am having the same problem Jim with my versa 2 bought at Christmas. It is not syncing after several uninstalls and reinstalling of the app.

My husband had the same problem with a slightly older versa 2 bought in October. It ended up with the company replacing new  Fitbit. All very disappointing. 

[MarreFitbit]

Hi there @Nuala.Free, welcome to the Community Forums. Thanks for sharing the details about the issue with your and your husband's Versa 2 and for trying to troubleshoot it before reaching out. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.