Versa 2 won't sync

[staceybradley85]

Hi, my versa 2 stopped syncing. I followed the steps in other comments and reconnected the device with my phone. However it always asks to pair everytime I am now in the app sometimes 3 or 4 times. 

I also no longer get notifications of calls or texts. 

My battery also doesn’t last the time it should I am needing to charge every other day. 

any advice? 

Moderator Edit: Clarified subject

[Colleendod]

Mine won’t sync to my android phone or my iPad for the last two days. 

[MarreFitbit · Accepted solution]

Hi there, @staceybradley85 and @Colleendod. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your watches before reaching out. 

If you haven't done so yet, please try removing the Bluetooth connection between your iOS device and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your watch automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing and notifications difficulties after following the above, see Why won't my Fitbit device sync? and Troubleshooting quick tips for iPhones

@staceybradley85  As for the battery, keep in mind that as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or animated clock faces. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

[Colleendod]

I did all that and I finally got it to sync! Yay. Thank you.

Sent from my iPad

[MarreFitbit]

@Colleendod Awesome! I'm glad to hear that you're back on track. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!