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Versa 2 won't sync

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‎02-22-2022 05:00 - last edited on ‎02-22-2022 10:36 by Fitbit Moderator

‎02-22-2022 05:00 - last edited on ‎02-22-2022 10:36 by Fitbit Moderator

My Versa 2 won't sync to my phone. Not showing data and when it does its not the same as what's on the Versa 2

 

Moderator Edit: Clarified subject

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‎02-22-2022 10:38 - edited ‎03-14-2024 06:05

‎02-22-2022 10:38 - edited ‎03-14-2024 06:05

Hi there, @Chloe2014. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 2.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-22-2022 10:38 - edited ‎03-14-2024 06:05

‎02-22-2022 10:38 - edited ‎03-14-2024 06:05

Hi there, @Chloe2014. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 2.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes