02-24-2022 08:38 - last edited on 02-24-2022 11:33 by MarreFitbit
02-24-2022 08:38 - last edited on 02-24-2022 11:33 by MarreFitbit
I am having issues syncing my versa 2 with my phone, it was working but stopped all of a sudden HELP!!!!
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
02-24-2022 11:37 - edited 10-30-2023 03:43
02-24-2022 11:37 - edited 10-30-2023 03:43
Hi there, @Misschristy. Welcome to the Community Forums.
May I know the model of your mobile phone? Please make sure it meets the requirements listed here.
Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:
If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:
1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
02-24-2022 11:37 - edited 10-30-2023 03:43
02-24-2022 11:37 - edited 10-30-2023 03:43
Hi there, @Misschristy. Welcome to the Community Forums.
May I know the model of your mobile phone? Please make sure it meets the requirements listed here.
Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:
If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:
1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...