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Versa 2 won’t turn off

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‎09-12-2023 14:56

‎09-12-2023 14:56

My Versa 2 is tuck on. It says setup wallet. No cards

 have been added in your wallet. First I don’t want to add a credit. Second I can’t turn the thing off. What gives. 

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‎09-12-2023 17:41

‎09-12-2023 17:41

Hey! The same thing happened to me on yesterday. I reached out to customer support and they suggested that I take my pin code off since I don't have my "Wallet" setup. Now I'm able to use my device again. 

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‎09-12-2023 20:28

‎09-12-2023 20:28

Hi @As200ax - in addition to what @mstan1201  has helped with, check what operation has been assigned to long press button in the watch settings.

It may also help to hold the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Author | ch, passion for improvement.

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