Versa 2 won’t turn on or charge.

[ShaleyP]

My Fitbit had 40% charge when it turned off and wouldn’t turn back on. I tried charging it and after a while I could hold the side button to turn it back on before it immediately turned back off. After several attempts to turn on, I got it to stay on and charge for about an hour. After that it shut off and will not boot back up. When put on the charger it no longer lights up or vibrates. I have only had my watch a month. 

[Marrrmaduke]

@ShaleyP At this point I would try performing a factory reset (restoring versa to factory defaults). Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). Since you're unable to use the screen, please try performing the factory reset using the back button:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page. Good news is you're still under warranty and Fitbit are pretty good about their replacement policy.