Versa 2 won't turn on

[Lexi89]

Hi 

I have had my versa 3 watch for around 2 weeks now. Woke up this morning to check the time and the screen was black, despite pressing and holding down the button. Checked my phone 38% battery but couldn't sync due ro being off. 

Have attempted to charge it but still nothing. 

I have relied on this heavily to track steps daily and sleep. 

I take it off in the shower, despite knowing it can go in, I just like to give my wrist a break. 

How can i fix this? 

Moderator Edit: Clarified subject

[chielmi]

Can you try to thoroughly clean the connectors on the back of the watch? The 4 tiny connectors need to be spotless to allow charging to work.

You can try to gently clean the watch with water and a very small amount of mild soap, or clean the connectors with alcohol and a q-tip. 

[MarreFitbit · Accepted solution]

Hi there @Lexi89, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2 and trying to charge it before reaching out. I understand how you must be feeling.

While reading your post I was wondering if your Versa 2 vibrates when you connect it to the charger? If it doesn't, please try the recommendations below:

• As @chielmi suggested, clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

I've moved your post to Other Versa Smartwatches board for organization purposes.

Hope that helps! 

[nemo4745]

I have tried all these steps on my fitbit already and still doesn't charge or turn on 

and its only 3 to 4 weeks old .

[MarreFitbit]

Hi @nemo4745, welcome on board. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of all the steps you've done already, this way you can also avoid repeating yourself again. 

We hope your issue is solved soon.