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Versa 2 won't turn on

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‎02-15-2022 06:03 - last edited on ‎02-15-2022 13:10 by Fitbit Moderator

‎02-15-2022 06:03 - last edited on ‎02-15-2022 13:10 by Fitbit Moderator

My Fitbit Versa 2 is black.  Watch is charged, 2 months old and the screen won't turn on but it shows a full battery??  

 

Moderator Edit: Clarified subject

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‎02-15-2022 13:11

‎02-15-2022 13:11

Hi there, @bopper. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎02-15-2022 13:11

‎02-15-2022 13:11

Hi there, @bopper. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-16-2022 06:05

‎02-16-2022 06:05

Hi @bopper  - if after charging the watch for an hour, the wrist movement or the back button is not waking the screen, you can always verify whether your watch is actually still working.

  • double tap the screen
  • and immediately swipe the clock face to the left

If you see the launch icons you have a clock face issue, so click on the Clocks icon and select another clock face.

This should get your watch working again.

Author | ch, passion for improvement.

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