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Versa 2 won't turn on

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Mine will not turn on at all I have tried several charges even talked on fb messenger they want all this info on it and then they say they can’t fix it. It’s not even a year old. Anyone familiar with this and how did you get a new device please help...

 

 

Moderator edit: subject for clarity 

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HI, I’d contact support with one of these options:

 

https://myhelp.fitbit.com/s/support?language=en_US

 

Versa 2 / iPhone 8
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