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Versa 2 won't turn on

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‎03-03-2021 11:25 - last edited on ‎03-04-2021 11:15 by Fitbit Moderator

‎03-03-2021 11:25 - last edited on ‎03-04-2021 11:15 by Fitbit Moderator

My Fitbit was working this morning (alarm woke me up) and then at some point the screen turned off and I haven’t been able to turn back on. Battery was at 51% before it turned off, have tried leaving it in the charger and still no change. Holding down the side button for 20 seconds did not restart it either. Watch is only 2 months old so a bit disappointing to have issues already. 

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎03-04-2021 11:19

‎03-04-2021 11:19

Hi there @Kvot, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

 

I've seen you contacted our Support Team after posting here and they are now helping you to get back on track. Stay tuned to your inbox for updates on your case! 

 

Have a nice day. 

Maria | Community Moderator, Fitbit


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‎03-04-2021 11:24

‎03-04-2021 11:24

exact same thing with mine... I had mine for a longer time - little over 2 years... but still... 
Contacted the customer support and the only instruction was: holding the side button for 10 seconds - if it doesn't work, they'll send an e-mail with my "warranty options"... 

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‎03-04-2021 14:22

In response to FL33178

‎03-04-2021 14:22

Same! Terrible customer retention ... def won’t be buying another!

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‎03-23-2021 07:59

In response to MarreFitbit

‎03-23-2021 07:59

The replacement watch i recevied was the wrong colour despite me explicitly asking the support team that i would recevie the same colour watch face. Then, the next support team person i spoke to said their records said it was the wrong colour - i have photos of my watch before i sent it so this is a mess up on your end and now i have to wait 24 hours for someone to contact me again about it?! i'll never buy a fitbit again

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