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Versa 2 won’t turn on.\

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-30-2021 18:36 - last edited on ‎09-02-2022 15:15 by Fitbit Moderator

‎06-30-2021 18:36 - last edited on ‎09-02-2022 15:15 by Fitbit Moderator

It randomly turned off last night. Will not charge at all. Will not factory reset. Getting absolutely zero response from it. Have cleaned the charger and the watch itself. Have tried different plugs. Nothing. 

 

 

Moderator edit: updated subject for clarity.

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‎06-30-2021 20:03

‎06-30-2021 20:03

Welcome to the Fitbit Community, @Toddwurdd.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

View best answer in original post

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10 REPLIES 10

‎06-30-2021 20:03

‎06-30-2021 20:03

Welcome to the Fitbit Community, @Toddwurdd.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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0 Votes

‎06-30-2021 20:07

In response to EdsonFitbit

‎06-30-2021 20:07

They said they were looking into my warranty over an hour ago. Have heard nothing back. Am I just out of luck and have to spend another $300 on a watch from you guys or what? This is insane 

Best Answer

‎07-01-2021 12:15

In response to Toddwurdd

‎07-01-2021 12:15

Thanks for your response, @Toddwurdd.

 

I noticed that our team has recently responded to you. For more information, please check your inbox.

 

Please let us know if you have any questions.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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‎07-05-2021 10:05

‎07-05-2021 10:05

Mine also. Totally black screen!!

Best Answer

‎07-05-2021 13:56

In response to Mobringoli

‎07-05-2021 13:56

Thank you for visiting the Fitbit Community, @Mobringoli.

 

It seems that you've contacted Customer Support. If after following their instructions you continue experiencing the same problem, please let them know in order to get further assistance. They will let you know how to proceed as soon as possible.

 

If you have any question, please don't hesitate to contact us back.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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‎07-31-2021 09:07

In response to Mobringoli

‎07-31-2021 09:07

Woke up to a black a screen this morning as well. Tried all the things mentioned above.. anyone find a solution?

Best Answer

‎08-01-2021 12:39

In response to Hullfamily

‎08-01-2021 12:39

Thank you for visiting the Fitbit Community, @Hullfamily.

 

If you haven't done it already, please restart your Fitbit Versa 2 by following these instructions.

 

In addition, you can try changing the clock face of your watch.

 

Whether you've followed our instructions without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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‎08-29-2022 06:17

‎08-29-2022 06:17

Same thing happen to mine.  There has been no good answer from Fitbit

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‎08-29-2022 06:22

In response to Hullfamily

‎08-29-2022 06:22

Same here sorry for your loss

Best Answer

‎11-24-2022 23:59

‎11-24-2022 23:59

Mine is doing the same thing, won’t go any further than loading the Fitbit logo, then turns itself back off, tried to restart and it won’t even do that 

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