Versa 2 won't turn on

[Leila333]

I haven't used my fitbit in 6 months (lost it but found it in a drawer) I've tried resetting it, doesn't work, the screen is completely blank, it buzzes when I press the button for about fifteen to twenty seconds, but nothing else, I have tried charging it, and cleaned it thoroughly, it also won't sync to the app due to it not turning on

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Leila333. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?.

If the restart doesn't work, I'd suggest trying the below steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove the Versa 2 from the phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

[NellyG]

Hi @Leila333 That is sad for you, but it may be a a battery issue - lithium ion batteries don't like being flat for long periods. But I may be something else. If the long press of the button doesn't help there js probably nothing you can do. Sorry