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Versa 2 won't turn on

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‎09-01-2025 16:18 - last edited on ‎09-02-2025 04:37 by Fitbit Moderator

‎09-01-2025 16:18 - last edited on ‎09-02-2025 04:37 by Fitbit Moderator

My Versa 2 has gone completely dead. App is showing it has enough battery. It's not charging and I have tried holding down buttons and cleaning it.


Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-02-2025 14:11

‎09-02-2025 14:11

Welcome to the Fitbit Community, @Beviel ! It's great to have you here!  It would be my pleasure to help you with your Versa 2 that is no longer working.

Thank you for your efforts to resolve the issue. We want you to get you back on track as quickly as possible.

By entering this help article: Why isn't my Fitbit device's battery charging?, you'll find solutions to the charging issue your device is experiencing. Make sure you perform them as listed. 

I'll be around.

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‎09-04-2025 04:14

In response to DaniFitbit

‎09-04-2025 04:14

I have tried everything listed in all your guides. It's not turning on.
There was still enough battery on it when it went completely black
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‎09-04-2025 10:51

In response to Mel.S.

‎09-04-2025 10:51

Welcome on board to our community forums @Mel.S.! Thanks for the details provided and for your efforts made so far.  

As you've already tried the standard troubleshooting steps and the issue remains, please contact support. They have additional tools that can better investigate your case.

Fill out the form. You will then be recommended some help articles. After that, you will be able to choose how to contact support.

Have a good one!

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