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Versa 2 won't update

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My Versa 2 won't update to the latest firmware. It's stuck at 35.70.7.14

I have the app running in background

I have connected to wifi, bluetooth, had the device charging. When I click on check for update it says it's up to date.

It's keeping me from installing some apps and whatever I try it won't work, I am not seeing the notification for update in the fitbit app.

Thanks!

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1 REPLY 1

Welcome to the Fitbit Community, @AlinaIonescu.

 

Thanks for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

Currently, the latest firmware version for the Versa 2 is 35.72.1.9 as stated in this article. Please be aware that for Fitbit devices set up recently, it might be necessary to wait a couple of days to be able to download the most recent firmware version. Over the next days you will receive a notification in the Fitbit app to update.

 

Once your Versa 2 is up to date, you should be able to install apps and clock faces by following these instructions.

 

See you around.

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