Versa 2 won't vibrate

[ssnino]

I've had my Versa 2 since the end of September. Everything worked great with my Android phone until a few weeks ago, when I stopped getting notifications or they came in randomly. The notifications seem to be working again now but without any vibration, so I'm missing them.

The vibration also doesn't work when I test it with timers or alarms. I've searched solutions and tried everything I could find: restarted it multiple times, toggled notifications off/on, set vibrations from normal to strong, and done several factory resets. I just can't get the watch to vibrate no matter what I try. Any suggestions?

Moderator edit: subject for clarity

[NellyG]

Hi @ssnino As you have tried the usual fixes to no avail, I have flagged a moderator to come and help you.

[AlejandraFitbit]

It's great to see you around, @ssnino and @NellyG, thanks for the input.

I appreciate all the efforts in trying to fix this vibration issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂