Versa 2 wont charge

[alexW23]

My Fitbit versa 2 has been working fine -however power is at 0% and it now wont charge. I ordered a new charger which came today and having left it on all morning its still at no power.

I've tried cleaning the back and ports, also pressing down the buttons but nothing seems to bring it back to life.

what do i do?

[Marrrmaduke · Accepted solution]

@alexW23 I know you mentioned pressing all the buttons, but did you mean performing a factory reset? Also, only Versa 1 has buttons - plural. Versa 2 and Lite has only one. Could you please specify which model you have? 

In the meantime, you can attempt hard reset using button(s):

For Versa 1:

1. Press and hold all 3 buttons until Fitbit logo appears (this may take up to 3 minutes)
2. Release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

For Versa Lite and 2:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.