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Versa 2 working only when plugged into charger

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‎10-12-2020 11:33 - last edited on ‎10-14-2020 16:20 by Fitbit Moderator

‎10-12-2020 11:33 - last edited on ‎10-14-2020 16:20 by Fitbit Moderator

iv had my versa 2 in storage for around 3-4 months. Iv finally got round to getting it out and it won’t work ! It only work when it’s plugged into the charger and as soon as I take it off it totally shuts doen. No buttons work all screen is black. Iv resettled it and the app and also set it up like a new Fitbit. Honestly disappointed and iv cleaned the charger and sensor. ANY HELP 

 

Moderator Edit: Clarified subject

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‎10-14-2020 16:19

‎10-14-2020 16:19

Hi @Aishak00, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? Because your device was stored for a few months, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. I'd recommend you to leave the device charging at least for 30 minutes.

 

Looking forward to your reply.

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