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Versa 3 - A week old, multiple issues

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‎09-24-2022 08:48 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎09-24-2022 08:48 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

I’ve used Fitbits for as long as they’ve been around!  Purchased a Versa 3 last week and it’s been neurotic.  After walking ALL OVER Costco for 45 minutes, it gave me a ‘35 steps needed’ to hit 250 message while I was in line.  It’s giving me voice mail notifications from as far back as last November - just randomly firing them off.  It’s only holding a charge for 2 days - max.  Did I get a lemon fitbit or do I need to clear out my app - or something else?   I love these devices, but this one has me perplexed.  Help!

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‎09-24-2022 11:35

‎09-24-2022 11:35

Were you pushing a shopping cart?  If you have been using Fitbits that long, you must know you seldom get steps counted with wrist held steady pushing s shopping cart.

 

Do you have Snore Detect turned on? That would explain 2 day battery life.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-26-2022 05:59

In response to JohnnyRow

‎09-26-2022 05:59

Yes, I was pushing a cart and I realize that alters the step count.  However, I had to have taken at least 1000 steps - and for it to think it was just over 200 is pretty weak.  My others were better.  Snore detect is on!  I didn’t turn it on and now that I know I can turn it off, I will do so.  Thank you!

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