Versa 3 Black Screen

[Collieflower]

Hi there, hoping someone can help me. I have an old Fitbit Versa 3 that has been lying unused For about a year. Come to set it up again. And even when fully charged the screen is black and doesn't boot up in the normal way. It's syncing fine with the app and even tracking my steps and sleep, the software is up to date. However, when I force a start by holding the button down for 10 seconds and releasing nothing happens apart from a bit of vibrating. I've tried installing a new clock face on the app & that hasn't worked. The weird thing is when I press the screen hard the display appears and then disappears. This doesn't always happen but sometimes does so I can see the display looks like it should but I just can't get the display to stay on. I contacted Fitbit help online chat. They walked me through the process for doing a hard factory reset but it still didn't come on. I don't think the reset worked though because it's still syncing with the app which it shouldn't do if it's reset. All they said was they can give me a small discount off a new product. Before I give up completely, has anyone got any suggestions? It was working perfectly the last time it was used. 

[MaCrisGBFitbit · Accepted solution]

Hi @Collieflower ! Thank you for taking the time to share the details regarding the issue that your device is experiencing. Sorry for the inconvenience.

Since you have contacted technical support and they have provided you with the available options, you need to continue with the options they have given you.