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Versa 3 SpO2 synch problem

Sunday - last edited yesterday by Fitbit Moderator

Sunday - last edited yesterday by Fitbit Moderator

Hi ALl

My Versa 3 started synching SPO2 to "yesterday's" date back in May when the App updated (around version 4.40 from memory. I've now contacted support 11 times to seeking help and being told we've asked the senior technical team, or wait for the next app update. Around 10  App version updates later the issue still persists and I keep getting fobbed off.

I've tried logging off the App, force stop, clear data multiple times.

I tried a factory reset today - no change.

Does anyone have any clues that may help fix this please?

 

Cheers

Peter

 

Moderator edit: clarified subject.

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yesterday

yesterday

Welcome back to the forums @Waterwomble. 

Thank you for sharing with me this information regarding the difficulty that you are experiencing with the Versa 3. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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