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Versa 3 battery issues

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‎08-19-2022 08:47 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

‎08-19-2022 08:47 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

Hi

 

I updated my Versa 3 to firmware 36.128.6.17 on Wednesday and everything seemed OK but today I noticed that I couldn't get the screen to come on. The device was at 80% battery this morning. When I put the Versa 3 onto the charger it gets very hot (which I haven't noticed previously). I've tried pressing and holding the button multiple times but nothing I've tried has bought it back to life. There are no LED's flashing on the back of the device either. Any ideas?

 

Cheers

Ian

 

Moderator Edit: Clarified subject

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‎08-19-2022 10:42 - edited ‎10-11-2024 06:06

‎08-19-2022 10:42 - edited ‎10-11-2024 06:06

Hi there, @Stoker3rdClass. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

Since your Versa 3 is getting hot, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

While you reach out to our team, please do not try charging or restarting your watch anymore until you receive assistance from our Support Team. 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


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‎08-20-2022 08:53

‎08-20-2022 08:53

My Fitbit Versa 3 battery went from 5 to 6 days average battery life before the firmware update to less than one day after. The firmware update seems to be chewing through the battery like nobody's business. Sounds like it may be fried yours?

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