Versa 3 black screen

[TrisEnder]

My Versa 3 shows a black screen, but the lights are working. I've read the tips from the forum about this issue and have replaced the screen with the original one. It's still black though. The problem is that I can't contact via Twitter, as I don't have an account. I also don't speak English well enough to hold a conversation and explain the issue. Can you help me?"

[ManuFitbit]

Good to see you participating for the first time in the community @TrisEnder.

Thank you for sharing the details regarding this issue.

If you prefer to be assisted in your language, please visit this page: https://myhelp.fitbit.com/s/support?language=en_US 

In the bottom of the page, you can select the country and language: 

I can provide you some tips in order to fix the inconvenience in English.

[TrisEnder · Accepted solution]

Thanks, but I tried to change it in Preference Options, I select Spanish and it immediately changes to English. However, Community Time Zone has been allowed to be changed.

Please, I would accept any help to get the watch working again, even if it's in Chinese, I don't mind using a translator, even if it's annoying, I use the watch to measure my heart rate which is triggered by illness.

thank you

[ManuFitbit]

I'm sorry to know about that @TrisEnder.

Thank you for response. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, keep in contact with them. Check your inbox and spam.