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Versa 3 blank screen when I swipe up

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‎09-23-2022 19:45 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎09-23-2022 19:45 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

When I scroll up past the watch face to see other information, such as weather and stats, my screen is blank. 

 

Moderator Edit: Clarified subject

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‎09-24-2022 04:39 - edited ‎11-17-2023 04:28

In response to Guy_

‎09-24-2022 04:39 - edited ‎11-17-2023 04:28

Hi there, @chantal_erin. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3.

As @Guy_ has suggested, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-23-2022 20:37

‎09-23-2022 20:37

Hi @chantal_erin - if not even MANAGE shows try restarting the watch.

Author | ch, passion for improvement.

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‎09-24-2022 04:39 - edited ‎11-17-2023 04:28

In response to Guy_

‎09-24-2022 04:39 - edited ‎11-17-2023 04:28

Hi there, @chantal_erin. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3.

As @Guy_ has suggested, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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