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Versa 3 blank screen

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‎10-09-2022 11:27 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎10-09-2022 11:27 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

There is nothing on the screen of my versa 3 even though it is fully charged. It's just black. I can feel it vibrate when I touch the on/off key but no visual at all. Help!

 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎10-09-2022 13:12

‎10-09-2022 13:12

Did you try rebooting the watch? Hold the button for 8 to 10 seconds and it should reboot. 

 

Dan

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‎10-09-2022 15:10

In response to Royerd

‎10-09-2022 15:10

Thanks for the reply but still no joy 

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‎10-09-2022 21:30

In response to Rebecmason

‎10-09-2022 21:30

I also have tried rebooting and still a black screen - is counting my steps accurately ((I can synch to app) even though the screen is black 

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‎10-10-2022 06:13 - edited ‎11-21-2023 05:02

In response to Peterwm

‎10-10-2022 06:13 - edited ‎11-21-2023 05:02

Hello there, @Rebecmason @Peterwm. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 devices. I understand where your concern is coming from. @Royerd Thanks for helping out!

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎10-10-2022 17:55

In response to Royerd

‎10-10-2022 17:55

Heck yeh! Didn’t know how to “reboot” an that fixed my blank screen! Thankies!!

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‎10-11-2022 00:51

In response to MarreFitbit

‎10-11-2022 00:51

Hi Maria, 

The reboot doesn't make any difference, and I tried to set up my device from scratch to see if that worked, but I can't see the 4 digit code to sync it to the app so now I can't do anything via the app either. Doh! Wish I'd seen your message first 🙈

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