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Versa 3 blank screen

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‎05-10-2023 08:32 - last edited on ‎05-10-2023 09:42 by Fitbit Moderator

‎05-10-2023 08:32 - last edited on ‎05-10-2023 09:42 by Fitbit Moderator

My verse 3 face is blank 

 

Moderator Edit: Clarified subject

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‎05-10-2023 09:44 - edited ‎05-26-2023 10:50

‎05-10-2023 09:44 - edited ‎05-26-2023 10:50

Hi there, @Jennny28. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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‎05-10-2023 11:00

In response to MarreFitbit

‎05-10-2023 11:00

It did not work
The face of the Fitbit lift off but it is still connected. I can see everything on my phone but the face of the Fitbit is blank

Sent from my iPhone
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‎05-12-2023 08:51

In response to Jennny28

‎05-12-2023 08:51

I need this to be rectified because I bought this Fitbit last year from Macy’s so I should not be having this problem. I keep buying your Fitbits and having problems, I my love Fitbit so PLEASE help me with this issue 

Thank you 

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