Versa 3 blank screen

[madac]

I have a Versa 3 and one day the screen went black but it still syncs to my phone and records all my data but I cannot just press the button (although it still vibrates when doing this) and have the screen turn back on to see how many steps and stairs I have done, although I can still see all of that on my phone but it's a pain to have to always check my phone to see these.

I have reset it, reset it then charged for 2 hours and then changed to a Fitbit clock face, I have done all of the suggestions provided and yet the screen will not turn on still. On a weird noter though when resetting the Versa 3 the Fitbit shows up when it goes to reset but goes away once reset.

Why are none of the suggestions for this issue working, I really like this watch and was going to purchase a new one next year but if this is what I should expect then moving to another brand might be a better experience.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @madac. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 3 is still blank. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Versa 3 and report that the screen is not working properly, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it.