Versa 3 blank screen

[Davidandrew]

My versa 3 screen is blank and I cannot restart it.

i have tried to restart multiple times but the watch only buzzes.

I tried changing the clock face but a change of clockface loads on the app but does not show on the watch.

I deleted and then reloaded the app and can no longer find the clock faces on the app.

any suggestions?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Davidandrew. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, I suggest reaching out to our Customer Support Team who will be able to take a closer look into this issue and provide further help. Hope to hear some good news soon! 

[Davidandrew]

Unfortunately the screen of my Versa 3 is still blank.

i will have to buy a new watch.