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Versa 3 blank screen

‎07-21-2025 04:44 - last edited on ‎07-21-2025 04:52 by Fitbit Moderator

‎07-21-2025 04:44 - last edited on ‎07-21-2025 04:52 by Fitbit Moderator

My versa 3 screen is blank and I cannot restart it.

i have tried to restart multiple times but the watch only buzzes.

I tried changing the clock face but a change of clockface loads on the app but does not show on the watch.

I deleted and then reloaded the app and can no longer find the clock faces on the app.

any suggestions?

Moderator Edit: Clarified subject

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‎07-21-2025 05:33

‎07-21-2025 05:33

Hi there, @Davidandrew. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, I suggest reaching out to our Customer Support Team who will be able to take a closer look into this issue and provide further help. Hope to hear some good news soon! 

Maria | Community Moderator, Fitbit


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