Versa 3 connectivity and battery issues

[angelahlt]

Hi! Over the last 3 weeks my Versa 3 has not been connecting with my allow I phone and it also won’t hold a charge for longer than approx 36 hours. The reason I purchased this Fitbit was because I wanted it to connect with my phone and stay charged for longer than the previous one. I’m at the point of returning this for a refund. 
please help

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @angelahlt. Welcome to the Community Forums. Thanks for the details provided in your post about the issues with your Versa 3. We‘re taking your comments and sentiments in regards to our products into consideration.

Regarding the connectivity issue, may I know the model of your mobile phone? Please make sure it meets the requirements listed here. If you haven't done so yet, I suggest following the troubleshooting steps provided here Why won't my Fitbit device sync? 

As for the battery drain, are you using Snore Detection? If so, please note that the Snore Detection feature does impact your device’s battery, so we recommend charging your device to at least 40% before going to bed. For more information, see How can I use my Fitbit device to detect snoring and noise levels while I sleep? 

However, I'd like to share with you that the battery life will depend on how frequent certain features are used in general. Because you're using an Always-On Display clock face, I'd recommend changing the clock face to another one made by Fitbit and monitor your it's behavior in the next day. Additionally, try turning off this setting by opening the Settings app on your watch > Display > Always-on display.

Hope this helps. 

[angelahlt]

Thank you for responding so quickly. I have an I phone 10, the only extra I use on the Fitbit is a morning alarm. I’m so disappointed as these aren’t cheap items to purchase.
Kind regards,
Angela


Sent from my iPhone