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Versa 3 cracked screen

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‎11-25-2022 23:33 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

‎11-25-2022 23:33 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

My screen has broken on my Versa 3, this happened as I was walking along and it clipped a building so no great force for it to break. The whole device will now not work. This device is less than 6 months old. How do I get an exchange for a fully working device? As its still under warranty...how do you get in touch to speak to actual fitbit UK staff, does anyone have a number or email address as the device is not cheap and it's disappointing it broken already.

 

 

Moderator Edit: Clarified subject

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‎11-26-2022 01:33

‎11-26-2022 01:33

Hi @RLM85 - rather unfortunate but unless you took out breakage coverage at purchase it is not covered by warranty.

 

Perhaps have a look at you household insurance it may be covered under glass breakage, or possibly credit card coverage.

 

You can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

 

See Fitbit warranty

Author | ch, passion for improvement.

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