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Versa 3 cracked screen

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‎11-13-2024 07:55 - last edited on ‎11-13-2024 08:26 by Fitbit Moderator

‎11-13-2024 07:55 - last edited on ‎11-13-2024 08:26 by Fitbit Moderator

Hi,

I bought this Versa 3 back in November 2022 and some days ago, the watch did slip off my hand and fell into the floor by the watch's glass side. Mechanically speaking, the watch does work and LED display is unaffected but the glass has been affected. Is there anyway that the protective glass can be replaced?

Thank you in advance


Moderator Edit: Clarified subject

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‎11-14-2024 13:50

‎11-14-2024 13:50

Hi there @GV13! A warm welcome to the Fitbit Community!

Thank you for letting us know about this.

In this case I'd recommend you to contact support and to tell them about how the watch fell. They'll take care of you.

 

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