Versa 3 display stuck on multiple languages

[Jason968]

Just setting up new. Diff languages on face. Says needs v-3 update. Waited over 1/2 hour nothing

Moderator Edit: Clarified subject

[Guy_]

Hi @Jason968  -  in the Fitbit App, click on the profile photo and then " + Set up a Device"

It is necessary to get the watch properly setup and connected to your account.

How do I set up my Fitbit device?

[MarreFitbit]

Hi there, @Jason968. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

If you haven't done so, please try doing the following:

• Make sure you've removed your Versa 3 from your Fitbit account and from your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

[Jason968]

After a bunch of tries, reset, reboot, etc. I got it to work. I needed to update the Versa. It ended up being a connection problem. After that it came together. Thanks. My wife did it. She bought it as a gift. I am challenged by technology. Lol

Sent from my iPhone

[MarreFitbit]

@Jason968 I'm glad to hear your wife managed to solve the issue. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!